1. PARTIES AND ACCEPTANCE OF THE GENERAL CONTRACT CONDITIONS:

On the one hand, the supplier of the products,  Jose Luis Soler Sanchez  with commercial name Motorbike Indoor School (hereinafter also the provider or Motorbike Indoor School), with registered office at C/ Río Guadalquivir, 7-9, 28119 Algete (Madrid) , NIF 07231704K,  customer service telephone number  660563261, and e-mail:  info@motorbikeindoorschool.com , being the owner of the website www.motorbikeindoorschool.com, exposes the contractual document that will govern the contracting of products through the reviewed website.

And on the other hand, the  User – Client  (hereinafter the User), registered on the website using a username and password, over which he or she has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the user. lender.

BOTH ACCEPT  this document, and it implies that the user:

1. You’ve read, you understand and you’re agree with this text.
2. Who is a person of legal age and with sufficient capacity to contract.
3. That assumes all the obligations set forth herein.
4. That you have read and accept these  general purchasing conditions  from the moment you purchase any product offered.

This document can be printed and stored by Users.

The provider makes the email address info@motorbikeindoorschool.com available to them so they can raise any questions about these conditions.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider’s website.

The provider reserves the right to unilaterally modify these General Conditions, without this affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, these general conditions must be consulted before purchasing the products.

It is advisable that you keep a copy of the data contained in the purchased products.

Motorbike Indoor School  is not responsible for any loss of data, files or any damage resulting from a failure by the User to backup the data contained in the purchased products such as memory cards.

Motorbike Indoor School  is not responsible for the consequences that may result from improper use of the products for sale on the website.

The civil liability of  Motorbike Indoor School  for the products supplied is limited to the amount thereof, the user waives any claim from the provider for any reason in any case of dissatisfaction with the products purchased on the website  www.motorbikeindoorschool.com , as well as such as possible failures, slow access or errors in accessing the website, including loss of data or other types of information that may exist on the computer or network of the user accessing the website.

Motorbike Indoor School  is a company specialized in the distance sale of training services and motor, driving and sporting events products, and related products, as well as gift cards, bonuses and services from its own center/s. s and/or third parties with whom you can collaborate. Motorbike Indoor School  sells its products remotely over the Internet through its website and/or by telephone, email, social networks or other digital channels. Motorbike Indoor School  has a physical store at C/ Río Guadalquivir, 7-9, 28119 Algete (Madrid), for the sale of products.

1. PURPOSE OF THE CONTRACT:

2.1 Scope of application:  The purpose of this contract is to regulate the contractual purchase-sale relationship born between the provider and the user at the time the user accepts these purchase conditions during the online contracting process by checking the corresponding box. These GTC will apply from the day the order is placed.

The contractual sales relationship involves the delivery, in exchange for a specific price publicly displayed through the website, of a specific product.

2.2 Territory of application:  The virtual store of www.motorbikeindoorschool.com is active for the whole world with the particular shipping conditions of each country/region.

2.3 Capacity to contract:  In order to place an order you must be of legal age and have the capacity to contract.

2.4 Customer acceptance:  Validation of an order through the website  www.motorbikeindoorschool.com  is carried out by email and also implies automatic acceptance of the GTC. These conditions are available on the website  www.motorbikeindoorschool.com  or, if you wish and request, we can make them available to you by email.

2.5. Modification of the General Contract Conditions: Motorbike Indoor School  reserves the right to make changes and/or modifications to these GTC. We advise our clients to review them regularly. In the event that these changes or modifications are introduced after an order has been placed, the conditions in force on the date on which said order was placed will apply.

1. INFORMATION PROVIDED ON THE WEBSITE www.motorbikeindoorschool.com:

3.1 Publication of prices:  Exceptionally, the prices of the products and services shown on our website may be specified incorrectly and show a lower price than the corresponding one. When this happens, and if we have confirmed your order, we will immediately contact you in order to issue a new order confirmation with the correct price. In the event that the corresponding price is higher, you may cancel your order and we will refund any amount you have already paid.

3.2 Product and service information:  The information contained in our advertising, brochures, other written material, on our website or provided by our agents or employees constitutes an invitation to make a deal. Such information does not constitute an offer to supply any products or perform any services on our part.

The contents of  www.motorbikeindoorschool.com  are constantly renewed and updated to offer our clients the most complete and detailed information possible. Due to this, it is possible that the contents may show, on exceptional occasions, provisional information about some products or services. In the event that the information provided does not correspond to the characteristics of the product or service, the customer will have the right to cancel their purchase without any cost on their part.

All contractual information present on the website is displayed in Spanish (Castilian) and communication with clients and users, as well as the formalization of the contract, will be carried out in this language, although, if the client so wishes, it can be done in another language, always indicating it before starting the contracting procedure.

3.3 Availability of the product(s):  There may be occasions when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, we will contact you to give you a choice between the following options:

1. a) choosing an alternative product, with similar characteristics to the product to be replaced;
2. b) communication of its availability, in case you prefer to wait for said product to be available in the store again.

If you decline our suggestions, the order related to these products will be canceled and any sum you may have paid for them will be returned to you.

3.4 Right of Cancellation: Motorbike Indoor School  reserves this action (right of cancellation) of sending a specific product that does not meet the quality requirements imposed on all products on  www.motorbikeindoorschool.com . In the event that this lack of quality is detected, the Motorbike Indoor School Customer Service   will suggest a replacement product and, if the replacement is not to the customer’s liking, the cost of said product will be refunded.

3.5 Provision of services:  Once the services offered on the Motorbike Indoor School website in the form of vouchers, gift cards, individual services or any other type have been purchased, and which must be provided in our facilities by one of our professionals, a The person responsible for Motorbike Indoor School will contact the client to agree on the date and time of the provision of said service/s according to the availability of the client/user and the availability of the professionals who must carry it out. The buyer/client must inform here of all the details that the professional requests and are necessary to determine the correct execution of the service at the agreed time.

3.6 Orders 24 hours a day, every day of the year:  Order reception hours are twenty-four (24) hours, three hundred and sixty-five (365) days a year, although orders placed after nineteen (19) will not be processed. hours, leaving for the next business day in Algete (Madrid). Orders received over the weekend will be processed first thing on the following Monday, or first business day.

3.7 Fraud:  If  Motorbike Indoor School  suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.

1. PURCHASE PROCEDURE:

In order to access the products and services offered by the provider, the user must register through the website by creating a user account. To do this, the user must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of current regulations on data protection, Regulation (EU) 2016/679 of 27 of April 2016 (RGPD), Organic Law 3/2018 of December 5 (LOPDGDD) and other current legal regulations on the protection of personal data related to the protection of personal data, detailed in the Legal Notice and Privacy Policy. privacy of this website.

The user will select a username and password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of their loss or theft or of possible access by an unauthorized third party. , so that it proceeds to immediate blocking.

The user may not choose as a username words that are intended to confuse others by identifying the user as an integral member of the provider, as well as profanity, insulting expressions and, in general, contrary to the law or the requirements of morality and good manners.

Once the user account has been created, you are informed that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:

1. Choose the product or service by clicking on it, and it will be automatically added to the “shopping cart”.
2. If you want to add more products or services, you must select the “Continue shopping” option. If you have added one that you did not want by mistake, you must click on the option to remove it from the shopping cart. In the shopping cart you will see the items, quantity, price and total amount. Once all the products and/or services have been chosen, taxes, charges and discounts will be calculated according to the payment and shipping information entered.
3. Once you have chosen the item(s), you must click on the finish tab to place the order. By clicking on this option, the purchase confirmation will appear (summary of the order placed, your data and the chosen payment method).
4. User registration will be requested to be able to make the purchase (said registration is free), in which a data collection form must be completed (in which you will have to accept the Privacy Policy and the Legal Notice (and link both) ). Once this is completed, you will receive an email confirming your registration at the indicated email address. If you are already registered, you can access your data by clicking on the already registered user button.

Please check your email inbox for spam and junk checks and always check that the contact details you provide are correct.

1. Once registered, a observations screen will appear, where you can indicate the delivery time; a check box that must be marked since it is the acceptance of these General Contracting Clauses and the Privacy Policy.
2. To finish the process, you must click on the Finish button

In any case, the provider’s contracting platform will inform the user, once the contracting procedure is completed, via email regarding all the characteristics, price, methods of transportation, contracting date and delivery estimate of the purchased product.

If there is any type of error in the address indicated or in any other point of the order, you must notify it immediately to the email address that will appear on the website to proceed to correct this error.

If you have any questions, you can contact our Customer Service through any of the methods provided on the website  www.motorbikeindoorschool.com .

Motorbike Indoor School  will provide FREE Customer Service through our contact email info@motorbikeindoorschool.com, if you choose another alternative means of communication, the user is the one who must be responsible for the particular cost of the same, if any.

Motorbike Indoor School  makes telephones available to you in Spain subject to the cost of your telephone operator.

PURCHASE AS A GUEST 

This website also allows purchasing through the guest purchasing functionality. In this purchase method, you will only be asked for the essential data to be able to process your order. Once the purchase process is complete, you will be offered the option to register as a user or continue as an unregistered user.

1. SHIPMENT:

Shipments will be made through the company that best fits based on the product, area and characteristics of the order, and the customer service telephone number or access information will be provided for tracking. Shipping costs will be applied depending on the area and characteristics of the items purchased and will be notified in the order form before confirmation of the order.

If the product is in stock, the delivery time is usually between 48 and 72 hours on business days from the confirmation of the order, depending on the destination population and the chosen payment method. This term is understood provided that the availability of the merchandise has been confirmed and full payment of the order has been verified.

The Provider will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the user is false, inaccurate or incomplete.

The delivery will be considered made when the carrier has made the products available to the user and the user, or his or her delegate, has signed the delivery receipt document.

It is the User’s responsibility to verify the products upon receipt and expose all reservations and claims that may be justified in the delivery receipt document.

In the event that the contract does not entail the physical delivery of any product, these being directly downloaded from the website or physically provided at our facilities, the provider will inform the user in advance regarding the procedure that must be followed to carry out this download or provide the service.

1. PRICES AND DEADLINES FOR THE VALIDITY OF OFFERS:

All prices displayed in the store  www.motorbikeindoorschool.com  include the VAT in force at the time of purchase. All prices that appear on the website are valid except for typographical errors or end of stock and in any case they will be expressed in the Euro (€) currency. These costs, unless expressly indicated otherwise, do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the product or service purchased. (VALUE ADDED TAX: In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the products or services will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question. For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.)

The payment made to the provider will entail the issuance of an invoice in the name of the registered user. Said invoice will be automatically sent to the email address provided by the user, as well as sent along with the purchased product.

The prices applicable to each product or service will be those published on the website and applied automatically by the contracting process in the last phase of the contract. The client assumes that, in any case, the economic valuation of some of the products or services may vary in real time. In any case, this will always be previously communicated to users.

In cases of promotions of limited duration, the promotion discount will be applied as long as the order has been registered during the promotion period.

The data recorded by the different payment methods constitute proof of the date on which the financial transactions were made and will be used to determine whether or not said order is subject to promotion.

For any information about the order, the User may contact the PROVIDER’s customer service telephone number or via email to the address provided.

1. PAYMENT METHODS:

Below we detail the available systems:

7.1 Payment by credit or debit card and bizum:  The user must have a valid credit or debit card, where they must specify all the digits of the card number in the corresponding form. The operation is formalized at the time of placing the order. Only Visa and Mastercard cards are accepted. Payments are only accepted with secure cards in which your identity as the cardholder is authenticated according to the method established by your bank, through secure electronic commerce (“Verified by Visa” and “MasterCard SecureCode”). The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or savings bank.

The system called SSL (Secure Sockets Layer) is used, a payment system in a secure environment since it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

In accordance with the EMVCo, MasterCard, VISA regulations and the European PSDII Directive, during the electronic payment operation, information regarding the connection used in the session will be communicated to the card-issuing Bank to proceed with the validation of the payment operation. payment made by the user.

In subscriptions (recurring payments), the user will give their consent for future payments to be made initiated by the merchant (MIT Operations) and allow the deletion of their data to comply with GDPR.

7.2 Cash on delivery:  The cash on delivery payment method, when available in the purchase process options, is upon delivery of the order. When the transport company delivers the package you will have to have the amount of the aforementioned order prepared to carry out the payment. payment, if this is not the case, the recipient must go to pick up their order at the Company, as well as after 2 absences from the delivery address. Delivery of orders will only be made to the address provided by the customer when placing the order.

7.3 Payment by transfer or deposit to account:  (In the purchase processes where it is available). At the time of completing the order, the user will receive instructions with the account number to pay for the order. It is essential that the assigned order number and the user’s name be clearly indicated on the transfer order. In order to confirm the order, it will be necessary to place it within a period of 7 days, otherwise it will be canceled in our system.

7.4 PayPal or other platforms:  Once the purchase is completed, if you choose this payment method, you will be redirected to the official PayPal website where you can make the payment. Once payment has been made correctly, your order will be finalized and an email will be sent with a summary of your purchase. By pressing the “Return to website” button you will return to the website to view the order and be able to print it. PayPal has its own privacy policies and  Motorbike Indoor School  has no responsibility for them.

1. ORDER DELIVERY:

8.1 Shipping Address:  Delivery of orders will be made to the delivery address freely designated by the user. In this way, the provider does not assume any responsibility for when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the company. shipments, assigned for this purpose, as is the absence of the recipient.

The order delivery time will be during normal working hours.

Without prejudice to the foregoing, the provider has adopted the measures required of a diligent merchant so that delivery can be made within the agreed time, so no liability may be attributed against the provider.

Shipments are only made to destinations in Peninsular Spain and the Balearic Islands.

Motorbike Indoor School  will use all means at its disposal to ensure that your order is delivered within the period indicated on our website on the date of issuance of the order confirmation.

8.2 Delivery times:  correspond to those established in the details of each product. In the case of products not available at the time of purchase, our Customer Service may provide you with availability information and a delivery time.

If you have ordered several products in the same order, please note that they may have different availability dates, in which case you could receive them on different dates or on the latest due date if it is necessary to send them all together. Please note that if any of the references are not available at the time of shipment, you have the right to cancel the order at any time before it is shipped by contacting our Customer Service through the following address. email: info@motorbikeindoorschool.com indicating the order number.

8.3 Shipping confirmation:  At the time of delivery of the order to our carrier, we will send you shipping confirmation to the email address you provided when placing the order. In the shipping confirmation we will indicate the corresponding tracking number so that you can track it through our carrier’s website.

8.4 Damage on delivery:  The products are delivered in secure packaging. If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage caused by transport or if, in the same way, a error in the merchandise received, the customer must detail this fact in the receipt that he signs to the carrier and immediately contact our Customer Service line 952772109 or the email info@motorbikeindoorschool.com within 24 hours of receipt, in order to request the return of the affected product or products and replace it with another one in optimal conditions or refund the price paid for it, as indicated in said email.

A proof of delivery without any signs of damage is equivalent to a product with the packaging in perfect condition. Likewise, if damage is detected in the product once the package is opened and the packaging is in perfect condition, the customer has 24 hours from receipt to contact our Customer Service line 660563261 or email info@motorbikeindoorschool.com. After 24 hours of delivery, claims for damage to the product will not be accepted.

1. RIGHT OF WITHDRAWAL:

9.1 Right of withdrawal:  The User has  14 calendar days , counted from the date of receipt of the product, to return it (art. 71 Law 3/2014, of March 27). If you are not satisfied with the product or any of the products in your order, you may exercise your right of withdrawal by filling out the form attached to these conditions, with your order number (to obtain a refund of the amount of the product/s within within a maximum period of fourteen (14) calendar days following receipt of the order) along with your contact information. Unless the return is made due to defects in the product, the shipping costs will be assumed by the USER. The product must be returned in its original packaging, UNUSED and in perfect condition.

We will provide you with a return number and instructions for the return procedure. You must send it to us by email info@motorbikeindoorschool.com or by post, always within 14 calendar days of receiving the order. After this period, you may only request a return or exchange of the product(s) for technical reasons subject to the warranty of said product(s).

You must return the product with all the elements with which it was delivered, without damage or signs of wear of any kind, and that does not denote improper use of the good or different from its own nature to the address that we have provided.

It is advisable to return it in its original packaging; if this is not possible, the product will suffer a depreciation in value. The client will be responsible for the packaging and protection of the product(s) sent, as well as the costs derived from shipping.

As long as the products are returned within the period of 14 calendar days, without any damage or signs of wear and in compliance with the requirements established in this section, with the return number that we have provided, we will refund the total amount of the purchase.

Remember that in any case the product must include:

– Return number provided

– Order number

– Date of purchase and exercise of withdrawal

Information of interest (optional):

– Reasons for return

– Information that you believe is necessary or of interest to process the return

According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

9.2 Return of defective product:  the user must inform  Motorbike Indoor School  of the lack of conformity with the product within two months of becoming aware of it. In the event that the product is defective from origin, you must send an email to info@motorbikeindoorschool.com with the order number and explaining the reason for the return. Our Customer Service will contact you via email or phone call telling you how to proceed to send the defective product and providing you with a return number.

The product(s) of the order must be returned to the address that we will provide you with all the elements with which it was delivered in perfect condition, without damage or marks that denote inappropriate use of the good or different from its own nature.

Once the defective product is received in compliance with these requirements and it is verified that the product/s have a factory defect, we will contact you to manage the repair, replacement, reduction or termination of the contract. In any of the above cases, the resulting expenses will be borne by  Motorbike Indoor School .

9.3 Return of non-defective product:  When the product does not have any defect and its return has been motivated by ignorance or misuse,  Motorbike Indoor School  will contact you to indicate the steps to follow to recover the product.

The shipping costs derived from the return of a product that does not present any damage or defect to the user will be borne by the customer and  Motorbike Indoor School  will not proceed with said shipment until having received advance payment for the transportation costs. Verification by  Motorbike Indoor School  that the returned product has defects resulting from misuse or poor protection during shipping may result in the cancellation of the Guarantee or cause a decrease in the value of the product.

9.4 Return due to order error by Motorbike Indoor School:  When the product does not correspond to the order, due to an error attributable to the company, the user must notify the company by email as soon as possible; Motorbike Indoor School  will bear the costs of collecting the product sent in error and delivering the product corresponding to the order placed.

9.5 Verification of Returns:  The verification and verification of the returned products will be the responsibility of  Motorbike Indoor School  which, once in its facilities, will verify that they are received in compliance with all the requirements established in section 9.1. Failure to comply with these requirements may result in the cancellation of the Guarantee or cause a decrease in the value of the product.

If any of the elements are missing, the product will be returned to your home with a note indicating the missing content.

9.6 The right of withdrawal may not be applied in the following cases:

1. If the product is not presented in perfect condition.
2. If the product packaging is not the original or is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, and the use of seals and adhesive tapes applied directly to it is prohibited.
3. When the product is opened without being able to prove that it has not been used.
4. In digital products/services that are directly downloaded through the portal.
5. When they are personalized products or those that, for reasons of hygiene or other legally provided exceptions, are not susceptible to this right.

9.7 Withdrawal of services (vouchers, gift cards, individual services, etc.):

1. A service can be canceled with a refund if it has not yet been performed, up to 24 hours before it is scheduled to take place.
2. Once the cancellation has been notified, Motorbike Indoor School will proceed to refund the cost that the client has paid for it.
3. In the event that a client cancels within 24 hours prior to the agreed appointment, or does not show up for service, they will not have the right to request a refund of any amount.
4. A delay of more than 15 minutes in a closed appointment will be considered a canceled service.
5. Motorbike Indoor School reserves the right to withdraw from offering a service, in the event that:
6. Consider that you cannot offer the quality or results that your quality policy demands.
7. That the client does not meet the necessary conditions to receive said service or presents limitations or risks to his or her health.
8. That the client does not show up for the appointment in the conditions recommended by the Motorbike Indoor School professional or in the necessary conditions that prevent the professional from working properly.
9. That the client’s attitude prevents correct execution of the service.

1. REFUNDS:

10.1 Refund of shipping costs:  If you request a refund of return shipping costs, you must send the products by standard mail (ordinary letter). The responsibility for shipping falls exclusively on the transportation company or means contracted for said shipment. Extra expenses derived from hiring fast delivery services will be borne by the client.

10.2 Refund for returns:  In the case of returns, the refund of the amounts paid will be made through the payment method used in the purchase. Motorbike Indoor School  will not refund the amount or resend any merchandise until the receipt and condition of the packaging and accessories of the product being returned or exchanged has been verified in our warehouse.

10.3 Refund Period:  the refund will be made within a period of 15 business days from receipt and verification of the conditions of receipt of the shipment or cancellation of the service. The maximum period to make the established payment is one month. To proceed with the refund you must give us the following information:

– return number

– invoice and order number

– IBAN + 20 digits of your bank account.

10.4 Motorbike Indoor School  declines the refund of amounts if:

– the products are used or damaged, or their use has exceeded their nature.

– the products are missing some element.

– if a service is not canceled before 24 hours prior to the agreed appointment for its provision.

1. APPLICABLE WARRANTIES AND AFTER-SALES SERVICES:

11.1 Guarantee:  All products offered through the website are completely original, unless otherwise indicated in their description.

All products have a warranty period of 2 years, in accordance with the criteria and conditions described in Law 3/2014, of March 27, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, except in exceptional cases in which it may be of different duration.

In the event that the Law on Sales Guarantees of Consumer Goods (23/2003, of July 10) establishes that the product must be sent to the manufacturer to manage said guarantee, the  Motorbike Indoor School team  will tell you how to proceed through email or phone call. In these cases,  Motorbike Indoor School  is not responsible for how the manufacturer processes the warranty for said product.

Unless proven otherwise, it will be understood that the products comply with the contract as long as they meet all the requirements expressed below, unless due to the circumstances of the case any of them are not applicable:

1. a) They conform to the description made by  Motorbike Indoor School .
2. b) They are suitable for the uses to which products of the same type are ordinarily intended.
3. c) Are suitable for any special use required by the client when it has been brought to the attention of  Motorbike Indoor School at the time of the conclusion of the contract, provided that the latter has admitted that the product is suitable for this use.
4. d) They present the usual quality and performance of a product of the same type that the customer can reasonably expect, taking into account its nature and, where appropriate, the descriptions of the specific characteristics of the products made by  Motorbike Indoor School .
5. e)  Motorbike Indoor School describes the details, technical characteristics and photographs of the products provided by their manufacturer, so that it is not bound by these public statements.

The lack of conformity resulting from incorrect use of the product will be equated to the lack of conformity of the product when the installation is included in the sales contract and has been carried out by  Motorbike Indoor School  or under its responsibility, or by the USER when the Faulty installation is due to an error in the installation instructions.

Liability will not arise for lack of conformity that the User knows or could not have ignored at the time of the conclusion of the contract or that have their origin in materials supplied by the User.

11.2 Defective products:  In the event of a defective product,  Motorbike Indoor School  must repair, replace, reduce the price or terminate the contract (as applicable), procedures that will be free of charge for the user. Motorbike Indoor School  is liable for any lack of conformity that appears within a period of two years from delivery, as long as it informs  Motorbike Indoor School  of the lack of conformity within two months of becoming aware of it.

11.3 Warranty cancellation cases:  The warranty does not apply in the following cases:

– Deterioration created by adaptations, adjustments or modifications made to a product without written agreement with the manufacturer,

– Expenses related to maintenance, repair or replacement of parts due to normal wear,

– Breakdowns and deterioration of accessories,

– Deterioration created by misuse of the product, inappropriate use, failure to comply with the instructions for use regarding its use and maintenance or inappropriate installation,

– Damage generated by non-accredited persons or the user,

– Damage caused by accidents, lightning, floods, fires or any other cause that is not the responsibility of the manufacturer,

– Damage caused by a failure of the system in which the product may be incorporated,

– If the model or serial number of the product shows any modification,

– Use of the product outside the family and private setting, for example in intensive professional use, or

– Products already repaired by Repair Services other than  Motorbike Indoor School .

11.4 Replacement of an irreparable product:  In the event that the product is considered irreparable or the cost of the repair is disproportionate to its value, it will be replaced with another product exactly the same. If the latter is not possible, we will offer you a product with identical or superior characteristics.

The replacement of your product will conclude your sales contract and warranty extensions if any, since when purchasing your new product you will benefit from a new contract as it is a new purchase.

1. ONLINE DISPUTE RESOLUTION

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called  the Dispute Resolution Body , which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/

1. NULLITY AND INEFFECTIVENESS OF THE CLAUSES:

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part thereof that is null or ineffective, the General Conditions subsisting in everything else, such provision, or the part thereof that is affected, being considered not in place.

1. APPLICABLE LAW AND JURISDICTION:

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services that are the subject of these Conditions, to the Courts and Tribunals of the domicile of the provider (if a legal entity) or the user (if a natural person). .

In the event that the user is domiciled outside of Spain, the provider and the user expressly renounce any other jurisdiction, submitting to the Courts and Tribunals of the city of Madrid (Spain).

1. COMMENTS AND SUGGESTIONS:

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.

In addition, we have official complaint forms available to consumers and users. You can request them by calling Customer Service at 660563261 or through our contact form.

ANNEX: RIGHT OF WITHDRAWAL

For the attention of:

Name: Jose Luis Soler Sanchez – Motorbike Indoor School

NIF: 07231704K

Address: C/ Río Guadalquivir, 7-9, 28119 Algete (Madrid)

Telephone: 660563261

Email: info@motorbikeindoorschool.com

Details of the good/benefit to be withdrawn:

Order/invoice number: ______________________________________________

Order/invoice date: ___________________________________________

Date of receipt of the product/service: ___________________________

Product/service description: __________________________________

_______________________________________________________________

_______________________________________________________________

Consumer/user data:

Name: __________________________________________

NIF: ______________________________________________

Home: _________________________________________

Population: _________________________________________

Phone: __________________________________________

Email: __________________________________

Right of withdrawal:

In accordance with article 68 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, I inform you that I am withdrawing from the contract. of sale of the good/service described above, so I would appreciate it if you could contact me using the contact information provided, to notify me that this request has been processed.

Application date:

Signature of consumer/user: